The challenge
At a major health insurer, claims were processed through fragmented workflows that forced hospital staff to navigate multiple screens and complex logins. Without real-time monitoring, claims pending beyond three hours often went unnoticed. Manual data entry and rigid document rules slowed approvals and delayed patient discharge.
Use cases transformed into AI-Native
With UnifyApps, the insurer replaced fragmented hospital workflows with a unified, AI-native portal for claims, documents, and real-time SLA tracking:
