CUSTOMER SUPPORT & SERVICE OPERATIONS
Build support workflows that actually resolve issues
Turn fragmented tickets, tools, and handoffs into governed, production-ready AI support operations.
Trusted by support teams across the world
Business ROI
Real results. Not more pilots.
65%
Self-service resolution
for Dept. of Govt. Enablement, Dubai
40%
Fewer recurring incidents
for $120B+ Global Telecommunications Giant
Support protects customer trust—but volume breaks the system.
OPERATIONAL FRICTION
Where support workflows break down
Ticket triage
Requests arrive faster than teams can route.
Content gathering
Agents search multiple systems for answers.
Repetitive issues
High-volume tickets drain agent capacity.
Escalations
Issues bounce between teams without resolution.
SLA management
Deadlines slip without proactive intervention.
Pilot-only AI
AI suggests responses but can’t resolve issues.
Intelligent automation and human-in-the-loop AI experiences
Bring AI to every support workflow
Intelligent automation and human-in-the-loop AI experiences
Ticket Triage
Classify, prioritize, and route tickets automatically.
Support Operations Console
Monitor queues and intervene when needed.
Auto-Resolution
Resolve common issues end to end.
Resolution Review Workspace
Audit outcomes and refine workflows.
Knowledge Retrieval
Surface accurate answers instantly.
Knowledge Management Console
Curate content and track usage.
Escalation Handling
Trigger workflows across teams and systems.
Escalation Review Workspace
Approve actions and track ownership.
SLA
Monitoring
Detect breaches before deadlines hit.
SLA Insights Dashboard
Track performance and prioritize responses.
Customer Sentiment Signals
Identify frustration and churn risk early.
Customer Health Console
Review signals and trigger interventions.
Spotlights
Learn how leaders are making AI work
See support impact fast—without changing platforms
Platform
Unlocking the power of AI-Native support
Systems
Connect your support systems
Integrate ticketing, CRM, billing, and knowledge tools — without migration.
Explore UnifyApps Integrations
Data
Unify customer data and conversations
Create a trusted, governed view of tickets, accounts, and interactions.
Explore Unify Data
Agents
Build AI-driven support workflows, apps, and agents
Design resolution flows, escalations, and automations visually.
Explore Unify AI Builder
Governance
Apply enterprise-grade oversight to support AI
Enforce controls, audit trails, and escalation rules.
Connect your support systems
Integrate ticketing, CRM, billing, and knowledge tools — without migration.
Explore UnifyApps IntegrationsUnify customer data and conversations
Create a trusted, governed view of tickets, accounts, and interactions.
Explore Unify DataBuild AI-driven support workflows, apps, and agents
Design resolution flows, escalations, and automations visually.
Explore Unify AI BuilderApply enterprise-grade oversight to support AI
Enforce controls, audit trails, and escalation rules.
WHAT MAKES UNIFYAPPS UNIQUE
The core capabilities behind AI-native transformation
Complete integration & data foundation
800+ connectors plus a unified data layer for clean, trusted AI workflows.
Model-agnostic AI intelligence
Route tasks across 50+ foundation models without lock-in.
Built-in AI development lifecycle
Track, test, deploy, and monitor AI with native version control.
Enterprise governance & security
Audit-ready, explainable, and deployable in any environment.
Build once, deploy everywhere
Reuse logic across web, mobile, chat, and embedded experiences.
