The challenge
At an emirate digital authority, citizens navigated disconnected systems for licensing and leasing, relying on manual verification and offline negotiations that caused delays and disputes. At the same time, support teams were overwhelmed by repetitive queries because policies were scattered across hundreds of unstructured documents, making consistent, authoritative answers impossible.
Use cases transformed into AI-Native
With UnifyApps, the authority unified citizen services and knowledge workflows into a reusable, AI-Native execution model:
