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Customer stories/Leading Global Telecom Provider

The cognitive enterprise: Embedding AI into every workflow

How a leading global telecom provider built a reusable, governed AI foundation across productivity, finance, legal, and procurement.

The cognitive enterprise: Embedding AI into every workflow
  • $470K Annual ROI

  • 70% Reduction in build time

  • 100% Context switching eliminated

Company

Leading Global Telecom Provider

HQ / Location

London

Industry

Telecom & Media

Department

Operations

Scale

Over 300M mobile customers and 4.5M business customers

The challenge

The organization faced widespread operational drag from manual, fragmented workflows. Knowledge workers lost time and focus context-switching across tools, while every team—operations, finance, legal, and supply chain—were struggling with poor visibility, inefficient review cycles, and manual calculation errors that put millions of dollars at risk.

Use cases transformed into AI-Native

With UnifyApps, the organization shifted from isolated automation efforts to a reusable, AI-Native execution layer:

Vodafone - AI Productivity Agent (Email & Documents)

AI Productivity Agent (Email & Documents)

  • BEFORE Manual summarization and drafting

  • COST Lost focus, slow response cycles, repetitive effort

  • AFTER Embedded AI assistant inside productivity tools

Business Impact

Eliminated context switching; measurable productivity gains

Vodafone - Appraisal Management Reconciliation

Appraisal Management Reconciliation

  • BEFORE Manual appraisal reconciliation

  • COST $9M error risk; delayed closures

  • AFTER Automated calculation and real-time dashboards

Business Impact

$470K annual ROI

Vodafone - AI Contract Review & Clause Intelligence

AI Contract Review & Clause Intelligence

  • BEFORE Manual review of NDAs, NFAs, and agreements

  • COST Long review cycles; missed anomalies

  • AFTER AI-driven standardization and anomaly detection

Business Impact

Reduced risk; accelerated review cycles

Vodafone - Conversational Procure-to-Pay

Conversational Procure-to-Pay

  • BEFORE Manual model navigation without budget visibility

  • COST Slow procurement cycles and heavy FP&A coordination

  • AFTER Natural-language interface with real-time budget visibility

Business Impact

Shorter cycle times; improved budget control

70% faster time-to-value

Traditional builds took 6–8 months. UnifyApps delivered production workflows in just weeks.

Scalable, reusable foundation

Reusable data objects for IT Assets, AMCs, Contracts, Procurement Requests, and Email Threads enabled rapid expansion across finance, legal, and operations without rebuilding integrations.

Key Integrations
SAP HANA
Oracle
Google Drive
Google Docs
Google Calendar
Gmail
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