Embed Zendesk

Overview

Embedding UnifyApps applications in Zendesk allows seamless integration of UnifyApps features within your Zendesk support environment. 

Step-by-Step Instructions

Step 1: Search for UnifyApps in the Zendesk App Store

• Navigate to the Zendesk App Store and search for "UnifyApps," or follow this link: UnifyApps on Zendesk Marketplace.

Step 2: Install the UnifyApps Application

• Click the Install button to add the UnifyApps application to your Zendesk support environment.

Step 3: Configure UnifyApps in Zendesk Support Apps

• Go to Apps and Integrations under Zendesk Support Apps.

• Fill in the required configuration details:

  • Title – Provide a relevant title for the integration.

  • Domain – Enter your UnifyApps domain (e.g., xyz.prod.unifyapps.com).

  • Tenant ID – Specify the tenant ID associated with your environment.

  • Interface ID – Enter the interface ID corresponding to your application.

  • Page ID – Provide the specific page ID to be used.

  • Height – Adjust the height settings for the embedded app.

  • Role-Based Access – Enable role restrictions and select which roles should have access to this app.

  • Group-Based Access – Enable group restrictions and choose the groups allowed to use the app.

  • Authentication – Enter your subdomain and reauthorise with UnifyApps.

• Ensure that the Interface ID, Page ID, and Subdomain (the xyz part of the address) align with your application’s URL structure:

  • Example URL: https://xyz.unifyapps.com/p/0/interfaces/interface-ID/builder/page-Id

• Click on Install.

Step 4: Place the Embedded Apps

• Position the UnifyApps embedded applications in your Zendesk environment based on your business needs.