Insided is a customer community platform that helps businesses engage users, foster discussions, and provide peer-to-peer support. It integrates with CRMs and support tools to enhance customer experience and self-service.
Integrating your application with Insided (Gainsight’s Customer Communities) API enhances your community management capabilities by enabling advanced user management, content creation, and workflow automation.
Authentication
Before you begin, make sure you have the following information:
Connection Name: Choose a descriptive name for your connection (e.g. "MyAppInsidedIntegration") to easily identify it within your integration settings.Authentication Type: Insided API uses OAuth 2.0 for secure authentication and authorization.
OAuth 2.0 Based Authentication
Log in to your Control environment and navigate to
IntegrationsNavigate to
APIto create or manage your API credentials.For more details on available scopes, endpoint-specific parameters, and additional functionalities such as managing community content, users, and webhooks, please refer to the full Gainsight Customer Communities API Documentation.
Actions
| Actions | Description |
Search content | Searches content in Insided |
Index content for search | Indexes content for search in Insided |
Delete specific URLs | Delete specific URLs from search in Insided |
Delete all content | Delete all content from search in Insided |