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Customer stories/Low Cost Airline

Modernizing airline finance and employee services with AI automation

How a leading airline built a reusable, governed foundation for payment processing, revenue reconciliation, and employee services.

Modernizing airline finance and employee services with AI automation
  • 70% Reduction in payment processing time

  • 15% Reduction in employee travel costs

  • 40% Less routine admin work

Company

Low Cost Airline

HQ / Location

UAE

Industry

Logistics & Transportation

Department

HR

Finance

Scale

Serving over 200 destinations across 50+ countries

The challenge

At a leading airline, finance and HR teams relied on manual, fragmented workflows. Payments required multiple bank logins and non-compliant approvals, while ancillary revenue was tracked through paper vouchers and spreadsheets. Employees navigated disconnected travel and HR systems, slowing approvals, increasing costs, and limiting productivity at scale.

Use cases transformed into AI-Native

With UnifyApps, the airline unified finance and employee workflows into a reusable, AI-Native execution model:

Air Arabia - Payment Batch Processing Automation

Payment Batch Processing Automation

  • BEFORE Manual bank uploads and offline approvals

  • COST Audit risk and high manual effort

  • AFTER Oracle-native batch creation with unified approvals

Business Impact

70% faster processing with full DOA compliance

Air Arabia - Ancillary Services Payment Collection

Ancillary Services Payment Collection

  • BEFORE Physical vouchers and manual Excel reconciliation

  • COST Errors, slow checkout, delayed visibility

  • AFTER Digital cashier app with real-time reconciliation

Business Impact

Real-time revenue visibility across airports

Air Arabia - Staff Duty Travel Management

Staff Duty Travel Management

  • BEFORE Email-based requests across disconnected systems

  • COST Hours per booking and post-facto policy violations

  • AFTER AI copilot with integrated visa and finance workflows

Business Impact

Booking time cut to minutes and 15% lower travel spend

Air Arabia - Employee Digital Assistant

Employee Digital Assistant

  • BEFORE Manual search across Outlook, Teams, SharePoint

  • COST Lost time and missed deadlines

  • AFTER Unified AI assistant for tasks and policy queries

Business Impact

30–40% reduction in routine admin effort

Cut time-to-value by up to 95%

Traditional builds take 12–18 months.

UnifyApps delivered enterprise automation in 4–10 weeks.

Scalable, Reusable Foundation

Shared ERP, banking, travel, and workplace integrations—including Oracle ERP, HRMS, Travel Policies, and Bank Gateways—enabled reuse across finance and HR workflows.

Key Integrations
Oracle Fusion Cloud
Microsoft Teams
Outlook
Microsoft Sharepoint
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