Overview
Customer support apps enhance support management by integrating essential ticketing and customer communication tracking processes.
Customer support connectors in UnifyApps enable seamless connections between various support systems and other applications, automating complex support automations.
Use Case
To ensure that support tickets are promptly addressed and escalated if not resolved within a specific timeframe, we leverage customer support connectors.
We trigger the automation whenever a ticket is created or updated in our customer support app (in this case, Zendesk).
We immediately create a task and assign it to a member in Asana.
Finally, we send a message in Slack to the concerned assignee to resolve the ticket quickly.