Zendesk

Zendesk is a customer service platform that helps businesses manage support, sales, and customer engagement through email, chat, social media, and other channels. It provides tools to improve customer experiences, automate workflows, and analyze performance.

Integrating Zendesk streamlines customer support, enhances communication, and boosts team efficiency through centralized workflows and automation.

Authentication

Before you begin, make sure you have the following information:

• Connection Name: Select a descriptive name for your connection, like "MyAppZendeskIntegration". This helps in easily identifying the connection within your application or integration settings.

• Subdomain: Your Zendesk subdomain is part of your Zendesk URL. For instance, if your Zendesk URL is https://cname.zendesk.com, your subdomain would be cname. 

• Authentication Type: Zendesk supports the following types of authentications

  • Basic

  • Auth Token

  • OAuth

Basic Authentication

• Log in to your Zendesk account as an administrator.

• Navigate to "Admin Center" and then "People" and then "Team Members".

• Create a new agent or select an existing one.

• Ensure that the agent has the necessary permissions for your integration.

• Securely store the email address and password of the agent as they provide access to your Zendesk account.

Auth Token Based Authentication

• Log in to your Zendesk account as an administrator.

• Navigate to "Admin Center" and then "Apps and Integrations" and then "Zendesk API".

• Allow access to Tokens and click to "Activate".

• Now click on Add API token.

• Click "Copy" and save the token securely as it provides access to your Zendesk account.

OAuth Based Authentication

• Log in to your Zendesk account as an administrator.

• Navigate to Admin Center and then Apps and Integrations.

• Navigate to Zendesk API and then OAuth Clients.

• Click the plus icon to add a new OAuth client.

• Fill in the required information:

  • Client Name: A descriptive name for your application.

  • Description: Brief description of your integration.

  • Redirect URLs: The URL(s) where users will be redirected after authorization.

  • Scopes: Select the permissions your application needs.

• Click Save.

• Securely store the Client ID and Secret as they provide access to your Zendesk account.

Actions

Triggers