Summary is the high-level view inside Feedback — how much feedback is positive versus negative, and how that's trending.

What It Shows

Use Summary as your first check on answer quality. Pick a date range, then read:

• Total Searches and Total Feedbacks — how many searches ran and how many got a rating.

• Feedback Trend — how positive and negative feedback move over time.

• Positive Feedback Split and Negative Feedback Split — feedback broken down by category, with the share of each.

• A table you can switch between By User and By Category, showing Searches, Total feedback, Thumbs up, Thumbs down and Satisfaction rate.

When to Use Analysis Instead

Open Analysis to read individual ratings — the query, the answer, the rating, category and comment — and export them.