ServiceNow

Using ServiceNow helps you manage work requests and services smoothly. It lets you track issues, automate tasks, and analyze how things are going to get better over time. ServiceNow makes sure your information stays safe with strong security measures. It's a great tool for organizing service tasks and keeping everything running smoothly and securely.

Integrating your application with a ServiceNow account can significantly streamline your business processes, automate tasks, and enable seamless data flow between systems.

Authentication

Before you begin, make sure you have the following information:

• Connection Name: Select a descriptive name for your connection that will be visible in all automations.

• Instance Name: Identify your ServiceNow instance name from your ServiceNow URL; for example, 'acme' from https://acme.service-now.com.

• Select Authentication Type: Choose the type of authentication you wish to use for the connection.

  • Username/Password 

  • OAuth 2.0 

  • Password grant

  • API token

User Credentials Based Authentication

• Username: Provide the username you plan to use to connect to ServiceNow.

• Password: Provide the password you plan to use to connect to ServiceNow.

OAuth 2.0 Based Authentication

• Navigate to All > System OAuth > Application Registry and then click New.

• On the interceptor page, click Create an OAuth API endpoint for external clients and then fill in the form.
  

  

  Note

  In the Redirect URL section paste the following link https://webhooks-global.ext-alb.qa.unifyapps.com/api/connector-auth-callback/oauth.

• Copy the Client ID and Secret and store them securely to prevent unauthorised access.
  

  
  

Password Grant Based Authentication

• Provide the username you plan to use to connect to ServiceNow.

• Provide the password you plan to use to connect to ServiceNow.

• Provide the Client ID for the connection to use for authorization. 

• Provide the Client secret for this OAuth application.

• Refer the OAuth 2.0 Section for details to obtain Client ID and Secret.

API Token Based Authentication

1. The Plugin

   • Navigate to All > Admin Center > Application Manager and verify the plug API Key and HMAC Authentication (com.glide.tokenbased_auth) is activated. If not please activate.
     

     
     

2. Create the Inbound Authentication Profile

   • Navigate to All > System Web Services > API Access Policies > Inbound Authentication Profile.

   • Click New.

   • Click Create API Key authentication profiles.

   • Provide a descriptive name in the Name field.

   • In the Auth Parameter field, add either the Query Parameter or Auth Header record for x-sn-apikey.

   • Click Submit.
     

     
     

3. Create the REST API key

   • Navigate to All > System Web Services > API Access Policies > REST API Key.

   • Click New.

   • Provide a descriptive name and select a user.

   • Use the form menu and choose Save.
     

4. The API Access Policy

   • Navigate to All > System Web Services > API Access Policies > REST API Access Policies.

   • Click New. 

   • Provide a descriptive name, and select the REST API you want to use.  

   • Add your new API Authentication Profile to the embedded list on the form.

   • Click Submit.
     

     
     

Triggers

Actions