Freshdesk

Freshdesk simplifies customer support management by centralizing tickets, team tasks, and communication for seamless issue resolution. Its automation and reporting tools enhance efficiency and security, making it an ideal platform for effective customer service.

Connecting your application to a Freshdesk account enables you to interact with Freshdesk’s project management and tracking capabilities directly from your application.

Authentication

Before you begin, make sure you have the following information:

• Connection Name: The Connection Name is a unique identifier you choose for the connection between your application and your Freshdesk account.

• Authentication Type: Freshdesk supports the following type of authentication for connecting to your account:

  • API Key

  • Basic Authentication

API Key based Authentication

To find your API Key

1. Log in to your Freshdesk account.

2. Navigate to the profile icon at the top right and go to profile settings.

3. In the right pane, select View API key and complete the captcha verification.

   
   

4. Copy the API key and treat it with high confidentiality as it allows access to your Freshdesk account. 

5. You can reset the API Key if necessary, which will disconnect all connected applications. New keys must be shared with these applications to restore their access.

Basic Authentication

1. Basic authentication requires your Freshdesk domain (formatted as yourcompany.freshdesk.com) and API key, acting as your password. 

2. To authenticate API requests, combine your API key with a placeholder password and encode this in base64. 

3. Include the encoded string in request headers under the Authorization field. 

4. For security, always use HTTPS to safeguard your credentials.

Actions

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