Gong - UnifyApps

Integrating your application with Gong enables you to capture, analyze, and gain insights from customer interactions such as sales calls, meetings, and emails. It provides a revenue intelligence platform that automatically records and transcribes conversations, analyzes engagement and sentiment, identifies key topics and trends, and delivers actionable insights to improve sales performance, coaching, and decision-making across teams.

Authentication

Connecting your application with Gong enables secure access to call data, transcripts, and analytics. Before you begin, ensure you have the following information:

Connection Name: Choose a meaningful name for your connection. This helps you identify it within your application.(e.g., "MyAppGongIntegration")

Authentication Type: Gong supports the following authentication types in UnifyApps:

1. Basic Authentication 2. OAuth Authentication

Basic Authentication

Log in to your Gong account
Go to Company Settings / API Settings
If API access is not enabled:

Contact your Gong Admin OR
Request access from Gong support

Navigate to the API / Developer section
Click on Create API Key
Copy the following credentials:

Access Key
Access Key Secret

OAuth Authentication

Oauth is not enabled by default in Gong Requires: Special enablement from Gong or App registration via Gong Team
Register your application with Gong
Provide the Callback URL
After registration, you will receive:

Client ID
Client Secret

Use these credentials in UnifyApps OAuth configuration
Complete the authorization flow to generate:

Access Token
Refresh Token

Actions

Action Name	Description
`Add New Call`	Adds a new call record in Gong.
`Get User`	Retrieves details of a specific user.
`List Users`	Fetch list of users.
`List Workspaces`	Fetch list of workspaces.
`List Coaching Metrics`	Fetch coaching metrics data.
`Retrieve Call Data by Date Range`	Retrieves call data within a specified date range.
`Retrieve Detailed Call Data Using Filters`	Retrieves detailed call data based on applied filters.
`Retrieve Transcript of Calls`	Retrieves transcripts of calls.
`Retrieve Aggregated Activity for Users by Date`	Retrieves aggregated activity for users for a specific date.
`Retrieve Aggregated Activity for Users by Date Range with Time Period`	Retrieves aggregated activity for users within a date range grouped by time period.
`Retrieve Daily Activity for Date Range`	Retrieves daily activity metrics within a specified date range.
`Retrieve All References for Email`	Retrieves all activity references associated with an email.
`Retrieve Data for Call`	Retrieves complete data for a specific call.

Triggers

Trigger Name	Description
`New Call`	This trigger is invoked when a new call is created in Gong.