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ChurnZero

ChurnZero

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3 mins READ

ChurnZero is a customer success platform designed to help subscription-based businesses reduce churn and increase customer retention. It provides real-time insights, in-app communication tools, and automation to proactively engage with customers. 

By integrating with CRMs and product data, ChurnZero enables teams to track usage, health scores, and customer journeys effectively.

Authentication

Before you begin, make sure you have the following information:

  • Connection Name: Select a descriptive name for your connection, like "MyChurnSetup". This helps in easily identifying the connection within your application or integration settings.

  • Authentication Type: ChurnZero supports Auth token based authentication. 

Auth Token Based Authentication

  • Go to https://app.churnzero.net and sign in with your admin credentials.

  •  Click your profile icon in the top-right corner and select "Admin" from the dropdown menu.

  •  In the left-hand menu, navigate to "API Keys" under the Integrations section.

  •  Click "Add API Key" or similar button and enter a name for the key.

  •  Choose the required scopes or permissions based on your use case.

  •  Click "Generate" then copy and securely store the key, as it won’t be shown again.

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Actions

Actions

Description

Increment an attribute value on an account or contact

Increments an attribute value on an account or contact in ChurnZero (Attribute must be a number).

Set an attribute on an account or contact

Sets an attribute on an account or contact in ChurnZero

Update the standard fields of an account or a contact

Updates the standard fields of an account or contact in ChurnZero