Sprinklr

Integrating your application with Sprinklr transforms your customer experience strategy by centralizing massive social, clinical, and marketing datasets into a high-performance, unified platform. Sprinklr enables teams to execute complex cross-channel queries in seconds, leverage AI-powered sentiment and trend analysis, and drive real-time engagement—all while maintaining enterprise-grade security and seamless scalability across the modern digital landscape.

Authentication:

Before you begin, ensure you have the following information: 

• Connection Name: Choose a descriptive name for your Sprinklr connection to help you identify it within your application or integration settings. A meaningful name, like "MyAppSprinklrntegration," helps maintain organization, especially when managing multiple integrations.

• Authentication Type: Select the type of authentication to connect to your Sprinklr account securely: 

• OAuth

OAuth Based Authentication :

The OAuth method involves signing in with your Sprinklr account credentials on Sprinklr's Single Sign-On or login page and granting the necessary permissions to your application. For OAuth-based authentication, you'll need to perform the following steps to generate access credentials:

1. Register an Application in the Developer Portal

To start, you must create a developer account and register your application to receive your API Key and Secret.

• Go to the Sprinklr Developer Portal and sign in.

• Navigate to My Account > Applications and click CREATE A NEW APP.

• Important Fields:

• Environment: You must select the specific environment where your instance is hosted (e.g., Prod0, Prod2, Prod4).

• Callback URL: Enter the exact redirect URI (e.g., https://your-app.com/callback) that your application will use.

• Once saved, your API Key (Client ID) and API Secret (Client Secret) will be visible under your app details.

2. Identify Your Sprinklr Environment

Sprinklr tokens are environment-specific. Before initiating the flow, you must confirm your host instance.

• Log in to the Sprinklr UI.

• Right-click on the page and select "View Page Source".

• Search for sentry-environment to find your instance name (e.g., prod2).

• Note: For the global Production environment, no specific environment parameter is needed in the URL.

Notes: To generate an authorization token and access Sprinklr APIs, you must be granted the 'Generate Token' permission within the Sprinklr Platform. This security measure ensures that only authorized users can create tokens. For additional information, please consult the Add Roles article.

Ensure that the following permissions are granted for OAuth authentication and provide public access to your data in SprinklrActions